Do I need a Dr’s referral?

No you don’t need a referral to have physiotherapy.  If you are accessing physiotherapy on the DVA, Workcover, EPC or third party insurance claim you will need your GP to complete the appropriate paperwork.

What do I wear to my physiotherapy session?

Depending on what area needs treatment will depend on what clothing is required.  If you are having your neck or shoulder treated the area needs to be easily accessible.  Either a thin strapped singlet or bra (for ladies) is appropriate.  For lower limb treatment a loose fitting pair of shorts.  If your lower back is being treated it may be necessary for you to take your pants or skirt off so again a loose fitting pair of shorts is useful.

What should I bring with me?

If you have already seen your GP, Consultant or other Allied Health Professional  please bring any paperwork that may have been provided such as referral letter, discharge letter or post operative rehabilitation schedule.  If you have had any recent xrays or scans please bring those along to. If you are claiming under DVA please bring your card with you.  If you have private health cover please bring your membership card and we can swipe it through the HICAPS machine so you only need to pay the gap fee.

How long is my consultation?

The initial consultation is approx. 45 minutes and consists of some questions to determine the problem area, a physical assessment to assist with diagnosing the problem and a treatment.  A follow up session takes approx. 30 minutes and predominantly consists of treatment with a short questioning and physical assessment to see how your condition is progressing.  If you are having 2 or more areas treated an extended consultation of 45 minutes will be given to allow enough time to treat each area thoroughly.

How many treatment sessions do I need?

This will vary dependent on your condition however most people require 2-6 treatment sessions.  Some post operative conditions such as a knee reconstruction will require considerably more.  You may initially be requested to attend a couple of times in the first week or two.

Do you have HICAPS?

Yes we do have HICAPS, make sure that you bring your private health fund card with you so  you only need to pay the gap fee.  We take Eftpos, Mastercard, Visa, American Express or cash as payment.

Does Medicare cover the cost of my treatment?

No, unfortunately Medicare does not cover physiotherapy.  However they do have a scheme called Enhanced Primary Care where you can access up to 5 physiotherapy sessions within a 12 month period for a chronic condition that has been present for more than 6 months.  This can only be accessed with a referral from your GP.  You will be expected to pay the full fee for your consultation. If you bring your Medicare card with you the rebate can be provided on the spot.  If you feel you are eligible to access physiotherapy through this scheme please discuss with your GP.

I’m on Workcover do I pay for my treatment?

No you do not need to pay for your physiotherapy sessions as long as your GP has signed a current medical certificate certifying that you were injured at work and require physiotherapy.  You need to bring this along with a claim number if it has already been provided.  If your claim is rejected by Workcover you will be liable to cover the cost of any treatment you have received.

I’m a DVA patient do I need to pay?

On your first visit you must bring with you the appropriate DVA referral which has been completed by your GP. You will not be required  to pay for your session we can claim it electronically directly through DVA.   If you require any products eg. Exercise bands, braces or strapping this may also be covered dependant on the cost of the product.

Do I have to pay on the day?

Yes, payment is required following each treatment session.  If you have any problems with this please speak to Lyndsey.

Will I be provided with a home program?

Yes, almost all patients will be given something to do at home.  This may be a simple stretching, heat or icing program, or it could be a complex core stability program.  Each patient is assessed individually and will be provided with home work that is necessary to aid their recovery.  Your time constraints will be taken into account, therefore if you have very little time to put into a home program you will not be given a program that will take half an hour to do 3 times a day.  It is very important that you complete the exercises given at home as this will speed up your recovery.